Our goal is to offer you the best shipping options, no matter where you live.
Delivery usually takes about 1 weeks to 3 weeks, depending on your location. On average, US orders are typically shipped by the US Postal Service and takes about 7-16 working days after fulfillment*. Jewelry sometimes takes longer to arrive. Canadian and European customers may experience a similar or slightly longer average shipping times.
Shipping depends on various factors, such as the distance between countries, time of the year, and shipping delays. It depends on where you live.
*Fulfillment refers to the time it takes for us to verify your order and for the manufacturer to process the order. It typically takes 3-7 working days.
Because we ship from our partnered factories in China and South Korea, your items will be shipped separately if you order more than one product.
1. I have not received my package after 5 weeks. What happened to it?
If you do not get your items by 5 weeks after ordering, please contact us so that we can assist you regarding the status of your order. Orders depending on the destination in the world might take longer due to couriers and customs inspections so please take this into consideration should your order not arrive within the expected time frame.
2. Are there custom fees? Why is the price shown on the package cheaper than what I paid for?
We are not responsible for any custom fee when the items have shipped. You may get custom fees when they arrive to your country but it is unlikely because of the price show on the package.
Price on the package will be for customs purposes only - it will usually be a lot less than what you or we paid for the item. Chinese manufacturers list the value of the product as a lesser amount so that shipping, taxes, and customs charges are kept low, which allows you to enjoy our products at a cheaper price.
3. Can my item arrive earlier or by a certain date?
We do not recommend buying items with a specific deadline if you want to take advantage of free shipping. We are not responsible for items that do no arrive by a specified date.
4. Is there a minimum order for free shipping? Do you ship internationally?
Yes, we ship internationally for free! There is no minimum purchase required.