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Frequently Asked Questions


How does sizing run?

Managing Orders

Can I cancel an order?

Can I change order information?


Where do your items ship from?

How long will it take to deliver to my location?

Can I track my order?


What should I do if my order has not arrived?

Why is my package status not getting updated?

Return Policy

Can I return my items?

How long is the return period?

How do I return my items?

Can I return my items without contacting you?

Do I have to pay for the return shipping?

How long does it take to receive my refund?


Can I exchange an item?


Where is Nuvoni located?

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